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On Saturday, people using Telcel took to X (formerly Twitter) to report interruptions to their mobile data and an inability to get a cellular signal. The stream of complaints began at around 3:00 in the afternoon.
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Most of the reports originate from Mexico City, the State of Mexico, Guadalajara and Monterrey, according to data collected on Downdetector.
The same monitoring site indicates that the bulk of issues concern losing signal (50%), loss of mobile data (47%) and problems with mobile calling (3%).
Beyond the technical outages, users are also voicing frustration about the lack of communication from the operator regarding a fix.
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So far the company has not issued a statement addressing the reports.
Telcel operates as a subsidiary of América Móvil, one of the businesses owned by Carlos Slim, who tops Expansión’s list of “The most important entrepreneurs in Mexico.”
Telcel is the country’s largest mobile carrier, with 83.3 million subscribers nationwide, which corresponds to roughly 55% of the total market share.
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Lucas Monroe tracks the latest trends in mobile and 5G innovation. His work spans hardware analysis, telecom breakthroughs, and ecosystem development in next-gen connectivity.