The hinge issue affecting the iPhone Duo appears to be genuine. Minutes after Mark Gurman published a Bloomberg piece compiling multiple user reports, Apple acknowledged the defect in a statement sent to 9To5Mac, while stressing that only a small number of units are affected. Below is the company’s full statement translated into English:
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“Early responses to the iPhone Duo from initial users have been very positive, and we’re seeing encouraging work from developers who are quickly updating their apps to take advantage of its distinctive form factor. We are aware of an issue impacting the inner display on a limited number of iPhone Duo units. If customers are experiencing problems with the screen on their iPhone Duo, they should contact AppleCare to arrange a replacement.”
Since Friday, dozens of photos showing iPhone Duo screens with broken pixel lines in the lower-right quadrant have been circulating across social media; the problem has been nicknamed “Crackgate.” Reports suggest the fault stems from the central hinge: a component may fail and pierce the display from the inside when the device is opened. Several affected owners described feeling unusual resistance in the hinge mechanism just before hearing a sharp snap, and the internal impact point under the display has consistently appeared in the same area. Apple is likely still investigating the scope and cause, and further details have not yet been released.
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Ethan Rivers focuses on Android smartphones, emerging mobile platforms, and operating systems. With a critical yet fair perspective, he evaluates devices on performance, design, and ecosystem compatibility.