Apple has begun training its AppleCare support staff to tackle user questions regarding iOS 7. According to a 9to5Mac, the training is expected to be completed by the second week of September, in time for the release date of iOS 7.
iOS 7 is the biggest change to the iPhone OS since the introduction of the original iPhone. Every screen, button and color palette has been redesigned to give it a more clean and fresh look. Apple is anticipating customer “shock” when they see iPhone running iOS 7 and the support staff is being trained accordingly. The support employees are expected to explain potential customers that even though the operating system looks different the core functionality remains the same.
Training its support staff is extremely important for Apple since the changes in iOS 7 are quite drastic and could lead to a lot of questions. AppleCare support employees are reportedly going to focus on explaining customers the Find my iPhone Activation Lock feature, show how Photo Stream works, sharing files using AirDrop, new settings in Control Center, new Safari enhancements and more.
After ousting Scott Forstall, Apple CEO made Jony Ive the head of human interface design at Apple and iOS 7 will be the first mobile OS released under his leadership. iOS 7 is a complete departure from the design language used in previous versions of iOS. The new operating system has been given a more simplistic look without any heavy ornamentation.
Apple is rumored to release the GM version of iOS 7 on September 10th and also unveil the new iPhone 5S alongwith the cheap iPhone 5C.