U.S User Satisfaction Report Rates iPhone 5 5th in position
According to a web poll iPhone 5 ranks 5th in user satisfaction in the U.S while Apple remains at the top in overall smartphone satisfaction. The poll was conducted by mobile device research firm, OnDevice Research.
The mobile research firm revealed that 320,000 smartphone and tablet users in six countries participated in the poll. In the U.S Motorola Atrix HD came in at first followed by Motorola Droid Razr, HTC Rezound 4G, Samsung Galaxy Note 2 and then iPhone 5.
Sarah Quinn, marketing manager for OnDevice Research commented on the report and said, “although Apple created one of the most revolutionary devices of the past decade, other manufactures have caught up, with some Android powered devices now commanding higher levels of user satisfaction,”.
In the UK Apple comparatively did better where HTC One X came first, iPhone 5 second followed by Samsung Galaxy Note 2, Samsung Galaxy S3 Mini and Samsung Galaxy S3.
Perhaps the most interesting result of the poll was that among the rankings for overall mobile device satisfaction Apple came in first followed by Google, Motorola, HTC, Nokia, Sony Ericsson and then Samsung. The survey reached out to mobile users in the U.S., the U.K., France, Germany, Japan, and Indonesia and was conducted via the mobile Web.
The report does give an interesting perspective of users satisfaction however, it’s unclear how a device can rank low while the company selling the device rank higher in overall satisfaction.