iPhone, iPad Games, Apps, Reviews, News Wed, 04 Feb 2015 21:56:43 +0000 hourly 1 By: emli Thu, 08 Jul 2010 06:45:12 +0000 My account was hacked and when I brought the bogus charges up for dispute to iTunes they replied refusing to look further into the matter because my “purchases” hadn't yet cleared. In other words they want me to pay for fraudulent charges before they do anything about it. I can't believe Apple wants to continue this fraud!!!

The email from iTunes is below:

“Dear #####,
Our records show that the purchase in question, order #####, has not yet been processed and your credit card or payment account has not been charged. We are unable to proceed until we receive payment.

iTunes will continue to try to get authorization for the outstanding balance for the next seven days. Until this balance is paid in full, you will not be able to make any new purchases from the iTunes Store. The best way to resolve this issue is to contact your financial institution and advise them of the unpaid purchase. Please also make sure your billing information for the iTunes Store matches your financial institution's records exactly. Once the payment has processed, we can investigate your concern further.

Alternatively, you can purchase an iTunes Music Card and redeem it on your account to pay the outstanding balance.

I realize it may be frustrating to pay for this purchase before we can investigate the problem you reported. However, I can't proceed without first receiving payment in some form.