An open letter to tech journalists covering iPhone 6 Plus bending issue

iPhone 6

Apple’s entry into the big screen smartphone market has been largely successful considering the record 10 million iPhone 6 and iPhone 6 plus units sold in the opening weekend, however there has been one particular “issue” that seems to suggest otherwise.

After a few images of a bent iPhone 6 plus surfaced online the media took immediate notice and widely reported the “bendgate”. A video posted by Unbox Therapy demonstrated how putting a lot of pressure can bend the iPhone 6 plus went viral. As the mainstream media and even television shows took notice, it became obvious that Apple would soon have to issue a public response to iPhone 6 plus bending when someone tried to, you guessed it, bend the phone.

We reported on Apple’s response and the company even invited the press to iPhone testing facility to show how the iPhone 6 and iPhone 6 plus go through a series of test to simulate real world usage.

Smartphone insurance company Square Trade’s verdict was simply that the latest phones from Apple are “more durable than any before them.”

Most publications which reviewed the device after testing it wrote highly about the new phones and praised Apple for creating the best iPhone yet.

If this wasn’t enough, Consumer Reports unhappy with the “unscientific” nature of the viral video went ahead and performed their own scientific tests to examine how much force does it take to break the new phones. The tests revealed that it takes 70 pounds to bend the iPhone 6 and 90 pounds to bend the iPhone 6 plus. The publication concluded “any of these phones should stand up to typical use.”

After reading multiple stories and watching many videos, here are my views and also an open letter to tech journalists.

Dear Journalists,

One thing is clear: Things break! That’s it. Things break!

If one puts enough pressure or handles things in a way it is not meant to then it would most certainly break.

I sincerely appreciate all the drop tests and bend tests that are published online. These videos show us the extent of damage that can be caused to our devices in case it suffers an extreme situation. While the iPhone 6 plus did survive the drop test here and here, it seems that it doesn’t pass the bend test.

I’ve wondered why this happens. Each iPhone bending video I watch shows the person trying very hard, gasping, pursing their lips, fingers shivering and skin blanching to the extreme while performing the bendgate. They are giving it whatever they have to prove that iPhone 6 plus bends when you put extreme pressure on it.

If the same people who performed this test actually took time and came back to report that the iPhone 6 plus bends under normal use over a period of maybe 15 or 30 days it would have proved to be a more believable story.

Only 9 out of the 10 million reported any bending issue, according to Apple. So, people who actually use their phone like a phone most certainly are not complaining about this issue.

One argument that has become common is that Samsung phones are large too, but it does not bend as much as iPhone. I agree. But, does Apple have to opt for plastic body so that we can be happy that it does not bend much when we intentionally want to bend it? I think Apple is probably not catering to such audience.

I actually wonder why Apple was never struck with “entanglegate” since the headphones entangle when you put it in your pockets. Shocking! Right?

iPhone 6 has an aluminium body and a glass front, the company does not claim either of the materials to be non-destructible. So, stop trying to prove the obvious by intentionally bending the phone. Instead try using the phone in real life and then come back and report if it didn’t meet your expectations. Apple is not responsible for people intentionally trying to deform the device, however if the bending occurs as a result of normal use then the device should be covered under Apple warranty and that story is worth highlighting.

Advertisement

Leave a Reply