AT&T Drops Below Almost Everyone In Customer Satisfaction Survey

 In News

att iphone

Yes yes, it is indeed true. We didn’t believe it at first either, but apparently AT&T have actually managed to get worse according to the Customer Satisfaction Index from the Associated Press.

With AT&T now falling below fellow strugglers Sprint, the company joins T-Mobile at the bottom of the rankings. Not great news for those hoping the impending AT&T purchase of T-Mobile will improve the situation for either outfit.

As TUAW reports, Sprint and Verizon are both ranked above the two would-be partners.

Sprint and Verizon both get a score of 72 in the survey, which was done by polling 8,000 households in the first quarter of the year. AT&T is at the bottom with a score of 66, down 3 points from last year. T-Mobile scores a 70, also down 3 from a year ago.

What will concern AT&T the most here is that their spending millions of Dollars on upgrading and expanding its network appears to have been for nothing – what do they have to do to arrest the situation? Many had hoped the iPhone finding its way to a second carrier would help alleviate many AT&T service problems that were believed to be caused by network congestion. That appears to have not been the case.

Poor old AT&T, they really can’t catch a break can they?

Advertisement

Recommended Posts
Comments
  • St1543
    Reply

    data caps…. that is why ar&t sucks!

Leave a Reply

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

Not readable? Change text. captcha txt

Start typing and press Enter to search

iPod nano 7th gen camera