Apple Shipping 1st Generation iPod nano As Per Replacement Program

iPod nano 1st generation Replacement Program Serial Number

We recently reported that Apple launched 1st Generation iPod nano replacement program in order to replace the iPod nanos sold between September 2005 and December 2006 suffering from battery defect. Apple admitted that in rare cases as the battery ages it could possibly lead to overhearing of the battery and pose a safety risk.

The estimated time provided to customers was 5-6 weeks however, some users have begun receiving the replacement units. As expected the replaced iPod nano is the same 1st generation nano which Apple sold in 2005.

Apple iPod nano 1st generation Replacement Program

According to the news published by MacRumors one customer who received the replaced iPod nano said that the unit is exactly like the original matching the color and capacity  of the device. The user could not confirm if the unit was brand new or a refurbished unit. Apple usually replaces faulty devices with refurbished units after changing the battery and the outer shells giving the device a brand new look.

I wanted to pass along some info about the iPod Nano exchange program Apple started over the weekend. I just received the replacement and it is an exact replacement. No upgrade. Same capacity and everything. The only upside is that it is “new” (probably refurbished), so it’s clean in comparison to my old one.

iPod nano 1st generation Replacement Program

As a part of the replacement program Apple will offer 90-day warranty for the 1st generation iPod nano. If you haven’t ordered your replacement then head over to Apple.com support website and enter the serial number of your iPod nano in order to qualify for the replacement.

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  • Des

    Hi, I have entered the serial number from my IPod Nano 1st gen onto the website and was then reminded to back up the existing data on it. Having done that I returned to the website for information on the next steps but the website advised that the serial number had already been submitted (yes, by me) and it would not allow me to progress further. It advised me to refer to their customer support but having tried that both on-line and by phone their rubbish system said I could not go further without paying for a single support incident cost £25! I simply need to know what action I need to take to get it replaced. Anybody help please?

  • Guest

    I received the e-mail saying that the shipping package for my iPod would arrive in 2 business days and it’s now a week later. Do you know if anyone else has had this problem? Does the 10 day rule still apply? Thanks! 

    • Cbecht

      I have done the same thing and I am now looking into how I complete the process as the box hasn’t arrived..

    • Nancybevis

      It was almost 4 weeks to receive the empty box, after talking to customer service they advised they ran out of boxes!    After calling I received within 2 days,

  • Pete Adi

    Is this covering worldwide consumers or only in the states???? Please share with your knowledge with Asian consumers, especially, Thailand…..Thanks…Pete

    • http://touchreviews.net TouchReviews

      You can check the supported countries by visiting Apple’s support page https://supportform.apple.com/201110/ Thailand seems to not be a part of the replacement program.

      • Abdul Razak Jaafar

        For Asian consumers, please go directly to your nearest Apple Service Centre/Agents.
        We from Singapore did that, and they honoured the replacement programme.

  • molo

    thank you for that info.
    i had been wondering what they will replace it with.