Apple has begun issuing refunds on it’s Final Cut Pro X software bundle which is currently available in the Mac App Store according to EOSHD.com. Coming close on the heels of reports about the company offering 7 days trial in the Taiwan App Store, Apple is beginning to issue refunds to dissatisfied customers for Final Cut Pro X through the same Per-Request system.
Users of Final Cut Pro who are unhappy with their purchase now have the option to request a full refund on the product. Customers who are complaining to Apple’s Customer Service are receiving emails as follows:
Moving forward, I understand that you are not satisfied with the app “Final Cut Pro”. I can certainly appreciate you would like a refund, and I would be more than happy to help you out with this today. In five to seven business days, a credit of £179.99 should be posted to the credit card that appears on the receipt for that purchase.
Please note that this is a one time exception because the iTunes Terms and Conditions state that all sales are final.
A Thread in Apple’s discussion forums, which has been the spotlight of media attention, unveils a number of Final Cut Pro X customers who received refunds from Apple. Apple currently does not operate a solid Return policy on App Store applications and Software bundles, but will honor any formal request for accidental purchases or situations of the like.
Apple has yet to comment or publicly speak about it’s App Store policies in Taiwan as well as any Final Cut Pro X return, although, returns have long been more of a personal interaction between customers and Apple and may remain that way.
Have you purchased Final Cut Pro X? Do you think you will request a refund?
Image Credit: EOSHD.com