Apple CEO Publishes Open Letter Regarding Maps for iOS 6

Apple CEO Open Letter Maps

Apple CEO Open Letter Maps

iOS 6 was released to the public a little more than a week ago already complaints have flooded the internet over the fact that Apple’s new iOS Maps app does not offer walking and transit directions like Google’s Maps. Other complaints included Maps getting directions and places wrong, with one user claiming that there was a city that Maps located in the middle of the ocean.

Apple CEO Tim Cook finally addressed the complaints by issuing an open letter, noting that as users begin to use Maps more, the better it’ll get. The full letter can be seen below.

To our customers,

At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.

We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.

There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.

While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.

Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.

Tim Cook
Apple’s CEO

Several hours after Cook published the letter, Apple updated the App Store with a new feature sections called “Map Apps”. In his letter, Cook mentioned to users that they can download free apps such as Waze and MapQuest until iOS Maps improved.

Find maps for your iPhone

The new sections includes a range of different map applications from companies such as Waze, Mapquest, Garmin, Bing, and MotionX, offering transit directions, walking directions, as well as separate turn by turn navigation apps. With Cook’s letter and the addition of the new App Store section, it show’s that Apple is taking criticism of its iOS Maps very seriously and is looking to correct the issue momentarily until their own mistake is corrected in the long term.

{Via MacRumors}

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Kaled AliApple CEO Publishes Open Letter Regarding Maps for iOS 6